1. Product Quality & Freshness
- We ensure the highest quality and freshness of our pooja flowers.
- Natural variations in color, size, and fragrance may occur.
2. Order & Delivery
- Orders must be placed before the cutoff time for same-day or next-day delivery.
- Delivery is subject to availability and serviceable locations.
- Any delays due to unforeseen circumstances will be communicated.
3. Pricing & Payment
- Prices are subject to change without prior notice.
- Full payment must be made at the time of order placement.
- We accept online payments through secure payment gateways.
4. Returns & Refunds
- Due to the perishable nature of flowers, returns are not accepted.
- If flowers are received in a damaged condition, customers must report within 2 hours of delivery with photographic evidence.
- Refunds or replacements will be processed after verification.
5. Cancellation Policy
- Orders can be canceled within 1 hour of placement for a full refund.
- No cancellations will be accepted once the order is dispatched.
6. Usage & Responsibility
- Flowers are meant for religious and decorative purposes only.
- Shivoham is not responsible for any allergies or reactions caused by the flowers.
7. Privacy & Data Security
- Customer data is securely stored and not shared with third parties.
- By placing an order, you agree to receive notifications and promotional offers from Shivoham Fresh Pooja Flowers.
8. Modification of Terms
- Shivoham reserves the right to update or modify these terms at any time without prior notice.
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