At Shivoham Fresh Pooja Flowers, we take great care in ensuring the quality and freshness of our products. However, if you are not fully satisfied with your purchase, we are happy to assist you with returns and refunds based on the following guidelines:
- Eligibility for Returns:
Returns can be requested within 24 hours of receiving the product. The item must be in its original condition and packaging. Due to the perishable nature of our flowers, returns are only accepted if the product is damaged or defective. - Refund Process:
Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 7-10 business days. - How to Initiate a Return:
To initiate a return, please contact our customer service team at [email/phone] with your order number and a description of the issue. Our team will guide you through the process and assist you with any questions.
Please note, delivery charges are non-refundable and customers are responsible for the return shipping costs.
For any additional queries, feel free to reach out to us. We’re here to ensure your complete satisfaction!
