1. Orders & Delivery
Q: How can I place an order?
A: You can place an order through our website or contact us via phone at 7397838982 or email shivohamfreshflowers@gmail.com.
Q: How long does delivery take?
A: Standard delivery takes 1-3 business days, while same-day delivery is available for select locations if ordered before 10:00 AM.
Q: Do you offer same-day delivery?
A: Yes, same-day delivery is available for select locations on orders placed before 10:00 AM.
Q: How can I track my order?
A: Once your order is dispatched, you will receive an SMS or email with a tracking link.
Q: What are the shipping charges?
A: Standard shipping charges apply, and we offer free shipping on orders above ₹XXX.
2. Product & Quality
Q: Are the flowers fresh?
A: Yes! We deliver handpicked, farm-fresh flowers to ensure the highest quality for your pooja rituals.
Q: How should I store the flowers after delivery?
A: Keep the flowers in a cool place, away from direct sunlight, and sprinkle them lightly with water to maintain freshness.
Q: Do you provide customized flower arrangements?
A: Yes! We offer customized pooja flower arrangements based on your requirements. Contact us for details.
3. Payments & Cancellations
Q: What payment methods do you accept?
A: We accept UPI, net banking, credit/debit cards, and cash on delivery (COD) for select locations.
Q: Can I modify or cancel my order?
A: Orders can be modified or canceled within 2 hours of placement. After processing, cancellations are not allowed.
Q: Do you offer refunds or replacements?
A: If you receive damaged or incorrect flowers, contact us within 6 hours of delivery for a replacement or refund.
4. Customer Support
Q: How can I contact customer support?
A: You can reach us at:
📧 Email: shivohamfreshflowers@gmail.com
📞 Phone: 7397838982
For any other queries, feel free to contact us. We are happy to assist you! 🌸🙏
